We’re sorry you are having problems logging in. We're here to help you get back into your account quickly as possible.
If you no longer have access to the email address you use to Log in, you will need to contact us to change it. Please email support@octopusmoney.com or call us on 020 3195 4455
If you do have access to your login email and are still having trouble please try the steps below:
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Check your login credentials
Double-check that you are entering your login credentials correctly. Make sure that you are using the correct email address and password associated with your account.
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Check your 2FA code
To keep your account secure, you will be emailed a 2FA code when logging in. When entering your code, make sure you are using the most recent one. Codes expire after minutes, after which you will need to request a new one.
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Reset your password
If you are unsure of your password or think it may have been compromised, you can reset it by clicking on the 'change your password' link on the login page. Follow the steps provided to reset your password, and then try logging in again.
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Clear your browser cache
Sometimes, login issues can be caused by browser cache issues. Clearing your cache can help to resolve this. You can find instructions for clearing your cache in your browser's settings.
Contact our support team: If you have tried all of the above steps and are still having trouble logging in, please contact us at support@octopusmoney.com or call us on 020 3195 4455