Whilst we will always do everything we can to provide you with the best possible service, sometimes we won’t get things quite right the first time. If you need to raise a complaint please contact us as soon as possible. You can do this by:
- Telephone: 0203 111 0589
- Email: compliance@octopusmoney.com
- In writing: Octopus Money, 33 Holborn, London, EC1N 2HT
We have a complaints procedure and we can provide further details on request. If you have raised a complaint and you are not happy with our response, the Financial Ombudsman Service (FOS) may be able to help. The FOS settles disputes between financial services businesses and their clients. Full details are available at www.financial-ombudsman.org.uk.
The Financial Services Compensation Scheme (FSCS) is the UK’s statutory compensation fund for customers of authorised financial services firms who are unable to pay claims against them, usually because they have gone out of business.
You may be able to claim compensation from the FSCS if we can’t meet our obligations. The amount of compensation available will depend on the type of business and the circumstances of the claim. Further information is available from the FSCS at www.fscs.org.uk.