On 25 June 2026, we updated our sign in system to strengthen the security of all Octopus Money accounts. The password you had before 25 June 2026 will no longer work - you will now be prompted to reset it.
What’s happening to my password on 25/06/26?
As of 25 June, your old Octopus Money account password will no longer work.
What do I need to do?
When you next sign in, you’ll need to use the "FORGOT PASSWORD?" link on the sign in screen to reset it.
It only takes a moment, and the reset process is the same as usual.
The sign in screen and link will look like the screenshot below:
Will this change how I login?
No. You will still login with your password and Multi-Factor-Authentication (MFA) code.
If you have a valid UK mobile number registered to your account, you will now get the option to select how you would like to receive your code, via text or email:
If you don't currently have a phone number saved to your account, you will receive the code via email as before:
What if I reset my password recently?
If you reset your password before 25 June you'll still need to reset it again.
Why are we doing this?
We've updated our login system to strengthen the security of all Octopus Money accounts, in line with our commitment to the protection of your data. It will also provide you with more flexibility and control over how you receive your sign in verification codes.