If your passkey isn't saving, isn't showing up, or you're being asked to set one up again when you shouldn't need to, the most common cause is your phone's preferred passkey provider not being set to what you'd expect.
Choose your platform below to work through the checks in order:
- iPhone or iPad — Trouble setting up or using your passkey on iOS?
- Android — Trouble setting up or using your passkey on Android?
Using a work phone? If your device is managed by your employer, some of these settings may be locked down. See Trouble setting up or using your passkey: how to fix a work-managed restriction.
Still need help?
Email us at support@octopusmoney.com or call us on 020 3195 4455, Monday to Friday, 9am to 5pm.