What's the difference between Octopus Money and Octopus Money Direct?

With two similar names, it's easy to get mixed up. Here's a quick explanation of the difference and a way to tell which one you're with, so you can reach the right team.

Octopus Money and Octopus Money Direct are both part of the Octopus family, but they run on separate systems with different teams.

• Octopus Money Direct is for clients continuing to manage the investments and pensions that used to be with Virgin Money Investments or new clients looking to open a stocks and shares ISA, Investment account or Pension (SIPP). 
   
• Octopus Money is for clients who want a bit of extra help with their money, through Financial Planning or Wealth Planning, usually offered through your employer. You are also able to open and manage a stocks & shares ISA, Cash ISA, Investment account or Pension (SIPP). 
   

How do I know which one I have?

A couple of quick checks:

• Your account reference starts with VM or V. That means Octopus Money Direct.
   
• You sign in at octopusmoneydirect.com/sign-in. That means Octopus Money Direct.
   
• You sign in at app.octopusmoney.com, or you were introduced through your employer's benefits. That means Octopus Money.
   
• You've had calls with a Coach or Financial adviser. That means Octopus Money.

Still not sure which one you need?

No problem, just contact us and we'll help you work it out, or check with your client first if you're writing to us on their behalf.
 

How do I contact each team?