This article is for clients whose account was originally with Virgin Money Investments and is now held with Octopus Money Direct. If you're not sure whether this applies to you, see: What's the difference between Octopus Money and Octopus Money Direct?
Why can't Octopus Money help with my account directly?
We know it's frustrating to get in touch and be pointed somewhere else. Your account is looked after by the Octopus Money Direct team, on their own systems, so they're the best people to help. We've put their details below.
How do I contact Octopus Money Direct?
The quickest way is to sign in to your online account and send a secure message:
octopusmoneydirect.com/sign-in
You can also call:
- UK: 03455 28 88 88
- International: +44 1256 58 80 00
- Monday to Friday: 8am to 9pm
- Saturday: 9am to 6pm
Octopus Money Direct isn't able to process account-related requests by email.
I'm trying to log in but I'm not sure I'm in the right place
Make sure you're signing in at octopusmoneydirect.com or via the Octopus Money Direct App,
not at app.octopusmoney.com or the Octopus Money app.
These are separate logins for separate systems, which trips a lot of people up, so you're not alone if this is what's happened.
If you're still struggling to find the correct login page octopusmoney.com/login-nav has all our login options and will help get you to the right place.
I'm outside the UK and can't access my account. Is there another way to reach you?
Octopus Money Direct doesn't offer support by email, so there isn't an alternative email address. If you're based outside the UK, please use the international number +44 1256 58 80 00 to contact the Octopus Money Direct team.